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Refund and Returns Policy
At Tecexel, we aim to provide reliable products and a smooth shopping experience. However, we understand that situations may arise where a product needs to be returned, repaired, or refunded.
This policy outlines the terms and conditions for returns, refunds, and cancellations for purchases made through https://tecexel.co.za.
All returned products must:
Be returned with all original accessories
Include cables, power supplies, manuals, and packaging
Be properly packaged to prevent damage during transit
Failure to meet these conditions may result in:
The return being refused, or
A restocking fee of at least 15%
Customers are responsible for the cost of returning products to Tecexel.
For your protection:
Please insure the package
Use a trackable shipping method
Tecexel is not responsible for lost or damaged return shipments.
All returned products will undergo an inspection by our technical team once received.
If the product fault is confirmed, Tecexel will proceed with one of the following:
Repair of the product
Replacement of the product
Refund, where applicable
Inspection is conducted as soon as reasonably possible after receiving the returned item.
Where repairs are required, estimated repair times may be provided.
However:
Repair times are estimates only
Timeframes are not legally binding
Delays may occur due to parts availability, supplier response times, or technical verification
Tecexel will not be held liable for any losses resulting from delayed repairs.
Returns may be accepted within 7 days of delivery, provided that:
The product is unused
The product is in its original condition
The product includes all original packaging and accessories
The following products cannot be returned:
Gift cards
Downloadable software
Personalised or custom-made products
Items that show signs of use or damage caused by misuse
Once the returned product has been received and inspected:
Customers will be notified of the return status
If approved, the refund will be processed to the original payment method
Refunds are typically processed within:
5 – 7 business days
Please note:
Shipping costs are non-refundable
Return shipping may be deducted from the refund unless the return is due to an error on our side
If you receive a damaged or defective product, please contact us immediately.
You may be asked to provide:
Photographs of the damage
Order details
Description of the issue
If confirmed, Tecexel will:
Replace the product, or
Issue a full refund
Tecexel currently does not offer direct exchanges.
If you require a different product:
Initiate a return request
Receive a refund
Place a new order
Tecexel reserves the right to refuse returns or refunds where the return policy is abused or where products show signs of misuse or tampering.