At Tecexel, we want you to shop with confidence. If you’re not satisfied with your order or received an item that isn’t right, we’re here to help guide you through the return process.
Returns are handled fairly, transparently, and in line with South African consumer protection laws.
When Can I Return an Item?
You may request a return if:
- You received a damaged or defective product
- You received the incorrect item
- The product is not as described
- You changed your mind (subject to conditions)
Return requests must be submitted within 7 days of delivery, unless otherwise stated.
How to Request a Return
To start a return:
- Contact our support team via Contact Us
- Provide your order number
- Explain the reason for the return
- Attach clear photos or videos of the item (where applicable)
Once reviewed, our team will advise you on the next steps.
How to Request a Return
To start a return:
- Contact our support team via Contact Us
- Provide your order number
- Explain the reason for the return
- Attach clear photos or videos of the item (where applicable)
Once reviewed, our team will advise you on the next steps.
Items That Cannot Be Returned
For hygiene, safety, or warranty reasons, the following may not be eligible for return:
- Opened earphones or wearable tech
- Personal care electronics
- Clearance or final-sale items
- Software or digital products
- Items damaged due to misuse
These exclusions will be clearly stated on product pages where applicable.
Return Shipping
- Approved returns may require items to be shipped back to us
- Return shipping costs may apply unless the item is faulty or incorrect
- We will provide return instructions once your request is approved
Do not send items back without confirmation from our support team.
Exchanges
If you prefer an exchange instead of a refund, let us know when submitting your return request. Exchanges are subject to stock availability.
Need Help With a Return?
Our support team is ready to assist you.
📩 Visit Contact Us
📲 WhatsApp support available
📧 Email support for return requests
We aim to make returns fair, fast, and stress-free.
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