At Tecexel, we make it easy for customers to access copies of their purchase receipts and invoices whenever they need them — whether for personal records, warranties, business expenses, or accounting purposes.
1️⃣ Check Your Email
After completing a purchase on the Tecexel website, a receipt or invoice is automatically sent to the email address used at checkout.
Please check:
- Inbox
- Spam / Junk folder
- Promotions folder (Gmail users)
If you can’t find it, don’t worry — we can resend it.
2️⃣ Log Into Your Tecexel Account
If you created an account during checkout:
- Log in to your Tecexel account
- Navigate to Orders
- Select the relevant order
- Download or view your receipt/invoice
This is the fastest way to access past receipts.
3️⃣ Request a Copy from Support
If you checked out as a guest or no longer have access to the email used, our support team can assist.
Please provide:
- Full name used on the order
- Order number (if available)
- Email address used at checkout
- Approximate order date
📩 Contact us via our Contact Us page or WhatsApp for quicker assistance.
Important Information About Receipt Copies
Please note:
- Receipt copies are issued only for completed and paid orders
- We cannot alter transaction details after purchase
- Duplicate receipts are valid for record-keeping but do not replace original tax invoices where applicable
- Business customers should ensure correct billing details are entered at checkout
Why Keep Your Receipt?
Your receipt may be required for:
- Warranty claims
- Returns or exchanges
- Business expense claims
- Proof of purchase
- Accounting or audit purposes
We recommend saving a digital copy for your records.
Tecexel — elite service, even after checkout.
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