At Tecexel, we believe customers should always understand what they’re paying for and how transactions are recorded. This page explains how fees are handled and how you can access billing and transaction records.
No surprises. No hidden costs.
Product Pricing
All product prices displayed on the Tecexel website:
- Are listed in South African Rand (ZAR)
- Include or exclude VAT as clearly indicated
- Reflect the price at the time of checkout
Prices may change without prior notice due to supplier costs, availability, or promotions, but your checkout total is locked once payment is confirmed.
Additional Fees
Depending on your order, additional fees may apply, including:
- Delivery or courier fees
- Installation or service fees (if applicable)
- Payment processing fees (where required by third-party providers)
Any applicable fees are clearly shown before checkout. If it’s not shown, it’s not charged.
Transaction Records & Invoices
After completing a purchase, you will receive:
- An order confirmation email
- A receipt or tax invoice
- A detailed breakdown of:
- Product costs
Applicable fees
VAT (if applicable)
You can also request copies of invoices through our Getting Receipt Copies help section.
Reporting & Account History
For registered customers:
- Order history is available in your account dashboard
- Past transactions can be reviewed anytime
- Records assist with:
Warranty claims
Returns & refunds
Accounting or business expense tracking
If you checked out as a guest, records can still be retrieved via our support team.
Fee Disputes or Billing Questions
If you believe:
- A fee was applied incorrectly
- A charge does not match your order
- You need clarification on a transaction
Please contact us as soon as possible so we can investigate and resolve the issue promptly.
📩 Visit Contact Us
📲 WhatsApp support is available for faster assistance
Our Commitment to Transparency
Tecexel is committed to:
- Clear pricing
- Honest billing
- Accurate financial reporting
- Compliance with South African consumer protection laws
We don’t believe in confusing customers — clarity is part of our service.
No products in the cart.